Privacy policy
Effective Date: July 27, 2026
This Privacy Policy explains how Valtrexa ("Valtrexa", "we", "our", or "us") collects, uses, stores, and protects personal information when you visit https://valtrexa.store, create an account, place an order, contact us, or interact with our services.
Valtrexa respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy is designed to support customers in:
- United Kingdom
- Canada
- Australia
- United Arab Emirates
- India
while recognizing that privacy rights and obligations may differ depending on your location.
1. Who We Are
Valtrexa operates an online jewelry and accessories store providing customers with access to fashion jewelry, lifestyle accessories, and related products through our Shopify-powered website.
For privacy-related questions, contact:
Email:
admin@support.valtrexa.store
Website:
https://valtrexa.store
2. Information We Collect
We may collect different categories of information depending on how you interact with our website.
2.1 Information You Provide Directly
When you place an order, create an account, contact customer support, subscribe to updates, or interact with us, we may collect:
Identity Information
- Full name
- Billing name
- Shipping name
- Account details
Contact Information
- Email address
- Phone number
- Shipping address
- Billing address
Transaction Information
- Products purchased
- Order history
- Payment status
- Refund or return requests
- Customer communications
Customer Support Information
When you contact us, we may collect:
- Messages
- Attachments
- Photos related to orders
- Information required to resolve your request
3. Payment Information
Payments are processed through third-party payment providers.
Valtrexa does not directly store complete payment card details.
Depending on your chosen payment method, payment information may be processed by providers such as:
- Razorpay
- PayU
- Shopify payment integrations
- Other authorized payment providers available through our store
These providers process payments according to their own privacy policies and security practices.
4. Automatically Collected Information
When you visit our website, certain information may automatically be collected, including:
- IP address
- Browser type
- Device information
- Operating system
- Website activity
- Pages viewed
- Products viewed
- Referral source
- Approximate location information derived from IP address
- Time and date of access
This information helps us:
- Improve website performance
- Understand customer behavior
- Prevent fraud
- Improve shopping experience
- Optimize marketing campaigns
5. Cookies and Similar Technologies
Valtrexa uses cookies and similar technologies to improve website functionality and provide a better shopping experience.
Cookies are small data files stored on your device that help websites remember information about your visit.
We may use cookies for:
Essential Cookies
Used for:
- Website operation
- Shopping cart functionality
- Account features
- Security
Analytics Cookies
Used to understand:
- Visitor behavior
- Website performance
- Popular products
- Customer journeys
Examples may include:
- Shopify Analytics
- Google Analytics (where enabled)
Marketing Cookies
Used to help deliver relevant advertising and measure campaign performance.
Examples may include:
- Meta Pixel
- Facebook advertising tools
- Instagram advertising tools
- Pinterest tracking technologies
You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.
6. How We Use Your Information
We may use personal information for the following purposes:
Order Processing
To:
- Process purchases
- Confirm orders
- Arrange shipping
- Provide delivery updates
- Handle returns and refunds
Customer Service
To:
- Respond to inquiries
- Provide support
- Resolve complaints
- Improve customer experience
Website Improvement
To:
- Analyze customer behavior
- Improve website design
- Improve product offerings
- Detect technical issues
Security and Fraud Prevention
To:
- Verify transactions
- Detect suspicious activity
- Protect customers and Valtrexa from fraud
Marketing Communications
Where permitted by law and based on appropriate consent or another lawful basis, we may use information to:
- Send product updates
- Share promotions
- Provide personalized recommendations
- Measure advertising effectiveness
You can unsubscribe from marketing communications at any time.
7. Legal Bases for Processing (Where Applicable)
Depending on your location, we may process personal information based on:
Contractual Necessity
Where processing is necessary to:
- Complete your order
- Deliver products
- Provide requested services
Consent
Where you have provided permission, such as:
- Marketing emails
- Certain cookies
- Optional communications
Legitimate Interests
Where processing supports legitimate business activities, such as:
- Improving services
- Preventing fraud
- Maintaining website security
Legal Obligations
Where processing is required to comply with:
- Tax requirements
- Accounting obligations
- Legal requests
- Regulatory requirements
8. Information From Third Parties
We may receive information from trusted third parties, including:
- Payment processors
- Shipping carriers
- Shopify services
- Advertising platforms
- Analytics providers
- Fraud prevention services
Examples include:
- Payment confirmation
- Delivery status
- Advertising performance data
- Technical information
9. How We Share Your Information
Valtrexa does not sell your personal information.
We may share personal information only where necessary to operate our business, provide services, comply with legal obligations, or protect our customers and business interests.
Information may be shared with the following categories of recipients:
9.1 Shopify Platform
Valtrexa operates using Shopify technology.
Shopify may process information necessary to:
- Host our online store.
- Process orders.
- Maintain website functionality.
- Provide analytics and commerce tools.
- Support store security.
Shopify processes information according to its own privacy practices.
9.2 Payment Providers
To complete transactions, information may be shared with payment service providers, including:
- Razorpay
- PayU
- Other payment providers available through Shopify
These providers may process:
- Payment authorization details.
- Transaction information.
- Fraud prevention information.
9.3 Shipping and Delivery Partners
To fulfill orders, we may share information with shipping providers, including:
- Name.
- Delivery address.
- Contact details.
- Order details required for delivery.
This allows carriers to:
- Transport packages.
- Provide tracking updates.
- Complete delivery services.
9.4 Marketing and Advertising Partners
Where permitted by applicable law, we may share limited information with advertising and analytics partners to:
- Measure advertising performance.
- Understand customer interactions.
- Improve marketing campaigns.
- Provide relevant advertisements.
These services may include:
- Meta advertising tools (Facebook and Instagram).
- Pinterest advertising tools.
- Other marketing platforms enabled by Valtrexa.
9.5 Analytics Providers
We may use analytics providers to understand website performance and customer behavior.
These providers may collect information such as:
- Device information.
- Website activity.
- General location information.
- Interaction with website pages.
9.6 Legal and Regulatory Requirements
We may disclose information where reasonably necessary to:
- Comply with applicable laws.
- Respond to lawful requests from authorities.
- Protect our legal rights.
- Investigate fraud.
- Enforce our Terms of Service.
- Protect customers, employees, or third parties.
10. International Data Transfers
Because Valtrexa serves customers internationally, personal information may be processed in countries outside your country of residence.
For example, information may be processed by:
- Shopify.
- Payment providers.
- Marketing providers.
- Technology providers.
- Shipping partners.
Different countries may have different privacy laws.
Where required by applicable law, we take reasonable steps to ensure personal information receives appropriate protection when transferred internationally.
11. Data Security
Valtrexa takes reasonable technical and organizational measures designed to protect personal information.
Security measures may include:
- Secure website connections.
- Shopify security infrastructure.
- Restricted access to customer information.
- Payment processing through trusted providers.
- Fraud monitoring procedures.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
Customers should also protect their own account credentials and avoid sharing passwords.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
- The purpose for collecting the information.
- Legal and accounting obligations.
- Fraud prevention requirements.
- Customer service requirements.
- Business records requirements.
Examples:
Order Information
May be retained to:
- Complete transactions.
- Handle returns.
- Maintain financial records.
- Resolve disputes.
Customer Communications
May be retained to:
- Provide customer support.
- Maintain service records.
- Improve customer experience.
13. Your Privacy Rights
Depending on your location, you may have certain privacy rights.
These may include:
Right to Access
You may request information about the personal data we hold about you.
Right to Correction
You may request correction of inaccurate or incomplete information.
Right to Deletion
You may request deletion of personal information where permitted by law.
Right to Restrict Processing
You may request restrictions on certain processing activities where applicable.
Right to Object
You may object to certain processing activities, including some marketing activities.
Right to Data Portability
Where applicable, you may request your information in a commonly used electronic format.
Right to Withdraw Consent
Where processing relies on consent, you may withdraw consent at any time.
Withdrawal does not affect processing completed before withdrawal.
14. United Kingdom and European Privacy Rights
For customers located in the UK or applicable European jurisdictions, personal information may be protected under privacy frameworks including UK GDPR and related legislation.
You may have rights including:
- Access.
- Rectification.
- Erasure.
- Restriction.
- Objection.
- Data portability.
- Complaint to a relevant supervisory authority.
15. Canada Privacy Rights
For customers in Canada, personal information may be handled according to applicable Canadian privacy requirements.
You may request:
- Access to personal information.
- Correction of inaccurate information.
- Information about our privacy practices.
Certain provincial privacy laws may also apply depending on location.
16. Australia Privacy Rights
For customers in Australia, personal information may be handled according to applicable Australian privacy requirements.
Customers may have rights relating to:
- Accessing personal information.
- Correcting information.
- Making privacy inquiries or complaints.
17. UAE Privacy Rights
For customers in the United Arab Emirates, personal information may be processed according to applicable UAE privacy regulations.
We aim to maintain appropriate safeguards and transparency regarding personal information handling.
18. India Privacy Rights
For customers in India, personal information may be handled according to applicable Indian privacy regulations.
Customers may have rights relating to:
- Accessing personal information.
- Updating inaccurate information.
- Requesting applicable privacy-related actions.
19. Marketing Communications
You may receive marketing communications from Valtrexa where permitted by law.
These may include:
- New collection announcements.
- Offers.
- Product recommendations.
- Brand updates.
You can unsubscribe by:
- Clicking the unsubscribe link in marketing emails.
- Contacting us directly.
- Adjusting communication preferences where available.
You may still receive essential service communications, such as:
- Order confirmations.
- Shipping notifications.
- Security messages.
20. Children's Privacy
Valtrexa does not knowingly collect personal information from children below the minimum age required under applicable privacy laws without appropriate authorization.
Our website is intended for users who can legally enter into purchasing agreements in their jurisdiction.
If you believe that a child has provided personal information to us without appropriate consent, please contact us at:
Email:
admin@support.valtrexa.store
We will take reasonable steps to review and address the request in accordance with applicable laws.
21. Account Security
If you create an account with Valtrexa, you are responsible for maintaining the confidentiality of your account credentials.
You should:
- Use a strong password.
- Avoid sharing account details with others.
- Notify us if you suspect unauthorized access.
Valtrexa is not responsible for unauthorized access caused by a customer's failure to maintain reasonable account security practices, except where such responsibility cannot legally be excluded.
22. Third-Party Websites
Our website may contain links to third-party websites, services, applications, or social media platforms.
These third parties may have their own privacy policies and practices.
Valtrexa is not responsible for:
- The privacy practices of third parties.
- The security of external websites.
- The content or services provided by third parties.
We encourage customers to review the privacy policies of any external services they access.
23. Social Media Platforms
Valtrexa may interact with customers through social media platforms, including:
Interactions on these platforms are governed by both:
- This Privacy Policy.
- The privacy policies of the relevant platform.
Information shared publicly on social media may be visible to others depending on your privacy settings.
24. Advertising and Tracking Technologies
Valtrexa may use advertising and measurement technologies to understand customer interactions and improve marketing effectiveness.
These technologies may include:
Meta Advertising Tools
Used for:
- Measuring advertisement performance.
- Understanding customer engagement.
- Delivering relevant advertisements.
Pinterest Advertising Tools
Used for:
- Measuring campaign performance.
- Improving product discovery experiences.
Analytics Technologies
Used for:
- Website performance analysis.
- Customer journey insights.
- Improving website experience.
You may be able to manage certain tracking preferences through:
- Browser settings.
- Device settings.
- Platform privacy controls.
- Cookie preference tools where available.
25. California Privacy Rights (Where Applicable)
For customers who may be protected under applicable California privacy laws, certain rights may apply, including:
- Requesting information about personal information collected.
- Requesting deletion of certain personal information.
- Requesting correction of inaccurate information.
- Opting out of certain forms of data sharing where applicable.
Valtrexa does not sell personal information as defined under applicable privacy laws.
Requests may be submitted using the contact details below.
26. Do Not Track Signals
Some browsers provide "Do Not Track" settings.
Because there is currently no universal technical standard for responding to these signals, our website may not respond to all browser-based Do Not Track requests.
Where required by applicable law, we provide appropriate privacy controls.
27. Data Breach Response
In the event of a security incident involving personal information, Valtrexa will take reasonable steps to:
- Investigate the incident.
- Assess potential risks.
- Implement corrective measures.
- Provide notifications where required by applicable law.
28. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our business operations.
- Changes to technology.
- Legal or regulatory requirements.
- Improvements to our privacy practices.
The updated version will be published on this page with a revised effective date.
Your continued use of our website after updates are published means you acknowledge the updated policy.
29. Contact Us About Privacy
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or your personal information, contact:
Valtrexa Privacy Team
Email:
admin@support.valtrexa.store
Website:
https://valtrexa.store
When submitting a privacy request, please provide sufficient information for us to verify your identity and respond appropriately.
30. Privacy Policy Acknowledgement
By accessing or using the Valtrexa website, you acknowledge that you have reviewed this Privacy Policy and understand how your information may be collected, used, processed, and protected as described herein.