Terms of service

TERMS OF SERVICE

Effective Date: July 27, 2026

These Terms of Service ("Terms") govern your access to and use of the Valtrexa website, products, and services. By accessing or using the website, placing an order, or otherwise engaging with Valtrexa, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use the website or purchase products.

1. About Valtrexa

Valtrexa ("Valtrexa", "we", "our", or "us") operates an online retail store offering jewelry and related accessories through its website.

These Terms apply to all visitors, customers, purchasers, and other users of the website.

2. Eligibility

By using our website, you represent that:

You are at least the age of majority in your jurisdiction or have the consent of a parent or legal guardian where permitted.
You have the legal capacity to enter into binding contracts.
All information you provide is accurate, current, and complete.
You will use the website only for lawful purposes.

3. Acceptance of Terms

By using the website or placing an order, you acknowledge that you have read, understood, and agreed to:

These Terms of Service.
Our Privacy Policy.
Our Shipping Policy.
Our Return & Refund Policy.
Any additional policies published on the website that apply to your purchase or use of our services.

Those documents together form the contractual framework governing your relationship with Valtrexa.

4. Changes to These Terms

We may update these Terms from time to time.

Changes become effective upon publication on our website unless otherwise stated.

Your continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms.

5. Products

We strive to describe products accurately.

However:

Product photographs are for illustrative purposes.
Colors and finishes may appear differently depending on lighting, photography, screen settings, and device displays.
Minor variations in texture, finish, or appearance may occur due to manufacturing processes.

Such variations do not necessarily constitute defects.

6. Product Availability

All products are subject to availability.

We reserve the right to:

discontinue any product,
limit available quantities,
modify specifications,
update pricing,
withdraw listings without prior notice.

7. Pricing

Prices displayed on the website are subject to change without notice.

While we make reasonable efforts to ensure pricing accuracy, occasional errors may occur.

If a pricing error is discovered before shipment, we may:

cancel the order,
contact you with corrected pricing, or
provide a refund if payment has already been captured.

8. Taxes and Duties

Depending on the destination country:

prices may or may not include applicable taxes,
customs duties,
import charges,
brokerage fees,
VAT,
GST,
sales tax,
or similar governmental charges.

Unless expressly stated otherwise, such charges remain the responsibility of the customer.

9. Orders

Submission of an order does not guarantee acceptance.

An order is considered accepted only when:

payment authorization is completed (where applicable), and
we confirm acceptance or dispatch the order.

We reserve the right to decline or cancel any order before shipment where reasonably necessary, including in cases of suspected fraud, inventory issues, payment concerns, or pricing errors.

10. Right to Refuse Service

To the extent permitted by applicable law, we reserve the right to refuse service or cancel orders for legitimate business reasons, including but not limited to suspected fraud, abuse of our services, violation of these Terms, or technical or inventory issues. Any payment already collected for a cancelled order will be refunded using the original payment method unless otherwise agreed.

11. Account Registration

If you create an account, you agree to:

maintain accurate information,
keep your password confidential,
notify us promptly of unauthorized account access,
accept responsibility for activity occurring under your account, except where caused by our failure to implement reasonable security measures.

We may suspend or terminate accounts where there is a material breach of these Terms.

12. Payment

We may accept payment through third-party payment providers.

By submitting payment information:

you confirm you are authorized to use the payment method,
you authorize the applicable charge for your order,
you acknowledge that payment processing is handled by third-party providers under their own terms and privacy practices.

13. Fraud Prevention

To protect our customers and business, we may perform reasonable fraud-prevention checks before accepting or fulfilling an order. These checks may include verification of billing information, shipping details, payment authorization, or other information necessary to confirm the legitimacy of the transaction.

Where we reasonably suspect fraudulent activity, we may delay shipment while verification is completed or cancel the order and refund any payment received if verification cannot be satisfactorily completed.

14. Intellectual Property

Unless otherwise stated, all content available on the website—including text, graphics, logos, images, product descriptions, page layouts, trademarks (where owned or licensed), designs, and other materials—is protected by applicable intellectual property laws.

Subject to applicable law, no content may be copied, reproduced, modified, distributed, or commercially exploited without prior written permission from Valtrexa or the relevant rights holder.

15. Shipping and Delivery

Valtrexa ships to selected international destinations. Shipping methods, estimated delivery times, and availability may vary by destination and carrier.

Estimated delivery times are provided for convenience only and are not guaranteed. Delivery may be affected by customs inspections, weather conditions, carrier delays, public holidays, force majeure events, or other circumstances beyond our reasonable control.

Risk of loss and title transfer according to the applicable shipping terms and governing law. Customers are responsible for providing complete and accurate shipping information.

If a shipment is returned due to an incorrect address, refusal of delivery, repeated failed delivery attempts, or failure to pay required customs duties or taxes (where applicable), Valtrexa may deduct reasonable shipping, handling, customs, carrier, or restocking costs from any refund where permitted by applicable law.

16. Returns and Refunds

Returns and refunds are governed by our separate Return & Refund Policy, which forms part of these Terms.

Customers are encouraged to inspect their order promptly upon delivery and notify us within the timeframe stated in the Return & Refund Policy if they believe an item is damaged, defective, or incorrect.

Nothing in these Terms limits any mandatory consumer rights that cannot legally be excluded.

17. Promotional Offers

From time to time, Valtrexa may offer:

Promotional discounts
Coupon codes
Store credits
Loyalty rewards
Gift promotions

Unless otherwise stated:

Promotions cannot be combined.
Promotions have no cash value.
Promotions may expire without notice after the published expiration date.
Valtrexa reserves the right to modify or withdraw promotions where reasonably necessary, including to correct errors or prevent abuse.

18. Gift Cards

Where offered:

Gift cards are redeemable only on the Valtrexa website.
Gift cards are not redeemable for cash except where required by law.
Lost or stolen gift cards may not be replaceable unless required by applicable law.

19. Customer Responsibilities

Customers agree to:

Provide accurate information.
Use the website lawfully.
Maintain the confidentiality of account credentials.
Review product descriptions before purchase.
Ensure the delivery address is correct.
Comply with all applicable laws relating to purchases and imports.

20. Prohibited Uses

You agree not to:

Use the website for unlawful purposes.
Attempt unauthorized access to our systems.
Introduce malware or malicious code.
Interfere with website functionality.
Scrape or harvest website content without authorization.
Infringe intellectual property rights.
Impersonate another person or entity.
Submit false, misleading, or fraudulent information.

We may suspend access where reasonably necessary to protect the website, customers, or our business.

21. User Content

If you submit reviews, comments, photographs, or other content:

You represent that:

You own or have permission to submit the content.
The content does not infringe third-party rights.
The content is not unlawful, defamatory, abusive, or misleading.

You grant Valtrexa a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute such content in connection with operating and promoting the business, subject to applicable law and our Privacy Policy.

22. Product Reviews

We welcome honest reviews.

However, reviews may be removed where they:

Contain offensive language.
Include spam.
Reveal personal information.
Promote competitors.
Violate applicable laws.
Are demonstrably false or misleading.

23. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for:

Their content.
Their availability.
Their products or services.
Their privacy practices.

Accessing third-party websites is at your own discretion.

24. Third-Party Services

Certain services may be provided through third parties including:

Payment processors
Shipping carriers
Analytics providers
Marketing platforms
Customer support tools

Those providers operate under their own terms and privacy policies.

25. Disclaimer of Warranties

Except as required by applicable law, the website and services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, Valtrexa disclaims implied warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Nothing in these Terms excludes warranties or guarantees that cannot legally be excluded under applicable consumer protection laws.

26. Limitation of Liability

To the fullest extent permitted by applicable law:

Valtrexa shall not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages arising from the use of the website or products.

Where liability cannot legally be excluded, it will be limited only to the extent permitted by applicable law.

Nothing in these Terms excludes liability for death, personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot lawfully be excluded.

27. Indemnification

You agree to indemnify and hold harmless Valtrexa, its directors, officers, employees, contractors, and affiliates from losses, claims, liabilities, costs, and reasonable legal expenses arising from:

Your breach of these Terms.
Your unlawful conduct.
Your infringement of third-party rights.

This clause applies only to the extent permitted by applicable law.

28. Force Majeure

Valtrexa shall not be responsible for delays or failures resulting from events beyond its reasonable control, including:

Natural disasters
Floods
Fires
Epidemics or pandemics
Government actions
Customs delays
Labor disputes
Carrier interruptions
Internet failures
Cybersecurity incidents despite reasonable safeguards
Power outages
War or civil unrest

During such events, our obligations are suspended only for the period reasonably affected.

29. Privacy

Your use of our website is also governed by our Privacy Policy.

By using the website, you acknowledge that your personal information may be collected, used, stored, and disclosed in accordance with our Privacy Policy and applicable privacy laws.

30. Electronic Communications

By accessing our website or communicating with us electronically, you consent to receive communications from us electronically, including:

Order confirmations
Shipping updates
Customer support responses
Security notifications
Legal notices
Policy updates

Where required by law, marketing communications will only be sent with your consent or another lawful basis, and you may unsubscribe using the method provided in the communication.

31. Intellectual Property Complaints

If you believe that content on the website infringes your intellectual property rights, please contact us with sufficient information to identify:

The copyrighted work or other protected material.
The allegedly infringing content.
Your contact details.
A statement explaining your claim.

We will review notices in accordance with applicable law and, where appropriate, remove or restrict access to infringing content.

32. Export Controls and Sanctions

Customers are responsible for ensuring that purchases and imports comply with the laws of their country.

Valtrexa reserves the right to refuse or cancel orders where fulfillment would violate applicable trade, sanctions, export-control, or customs laws.

33. Compliance With Laws

Customers agree to comply with all applicable laws, regulations, and governmental requirements relating to the purchase, import, possession, and use of products purchased from Valtrexa.

34. Governing Law

These Terms are governed by the laws specified in your Legal Notice or otherwise identified by Valtrexa for your purchase, subject to any mandatory consumer protection laws that apply based on your place of residence.

Nothing in these Terms is intended to deprive consumers of non-waivable rights granted under applicable law.

35. Dispute Resolution

If you have a concern regarding your order or our services, please contact our customer support team first. Many issues can be resolved promptly through good-faith communication.

If a dispute cannot be resolved informally, it may be handled through the courts or another dispute-resolution process as permitted by applicable law and the governing jurisdiction.

Nothing in this section limits any statutory rights to seek remedies available under mandatory law.

36. Class Action Waiver (Where Permitted)

To the extent permitted by applicable law, claims should be brought on an individual basis and not as part of a class, collective, or representative proceeding.

This provision applies only where such waivers are enforceable and does not affect rights that cannot legally be waived.

37. Limitation Period

To the extent permitted by applicable law, any claim arising out of these Terms or your use of the website should be brought within the period prescribed by the applicable law.

Where a shorter contractual limitation period is not permitted, the statutory limitation period will apply.

38. Severability

If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a court or competent authority, the remaining provisions will remain in full force and effect.

Where possible, the invalid provision shall be interpreted to reflect the original commercial intent while complying with applicable law.

39. Waiver

Failure by Valtrexa to enforce any provision of these Terms shall not constitute a waiver of that provision or any other right.

Any waiver must be made expressly in writing.

40. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

Valtrexa may assign or transfer its rights and obligations in connection with a merger, acquisition, corporate restructuring, or sale of assets, provided such transfer does not reduce any mandatory rights available to consumers.

41. Entire Agreement

These Terms, together with our:

Privacy Policy
Return & Refund Policy
Shipping Policy
Legal Notice
Any additional policies expressly incorporated by reference

constitute the entire agreement between you and Valtrexa concerning your use of the website and purchases made through it.

They supersede prior discussions or understandings relating to the same subject matter.

42. Language

These Terms are provided in English.

If they are translated into another language, the English version will prevail to the extent permitted by applicable law. Where local law requires another language version to govern, that law will apply.

43. Contact Information

For questions regarding these Terms of Service, please contact:

Valtrexa Customer Support

Email: support@valtrexa.store

Website: https://valtrexa.store

Business hours and additional contact details are available on the Contact page of our website.

44. Reservation of Rights

Except where prohibited by applicable law, Valtrexa reserves the right to:

Update website content.
Correct typographical, pricing, or inventory errors.
Modify products or services.
Suspend or discontinue features.
Protect its systems against fraud, abuse, or security threats.
Enforce these Terms where reasonably necessary.

45. Effective Date

These Terms become effective on the date published on the Valtrexa website and remain in effect until replaced by an updated version.

Acknowledgement

By accessing the website, creating an account, or placing an order with Valtrexa, you acknowledge that you have read, understood, and agreed to these Terms of Service.