Refund policy

Valtrexa Jewels Company

Effective Date: [Insert Date]

At Valtrexa Jewels Company, customer satisfaction is important to us. This Return and Refund Policy explains the conditions under which returns, exchanges, and refunds may be requested for purchases made through our website or other sales channels.

1. Eligibility for Returns

You may request a return if:

The item received is damaged, defective, or incorrect.
The item is returned in its original condition, unused, unworn, and with all original packaging, tags, certificates, and accessories.
The return request is submitted within 7 days of receiving the product (or another period specified by the Company).

Items showing signs of use, alteration, damage caused by the customer, or missing original packaging may not be eligible for return.

2. Non-Returnable Items

The following items are generally not eligible for return or refund unless they arrive damaged or defective:

Customized or personalized jewelry
Engraved products
Special-order items
Gift cards
Clearance or final-sale products
Earrings or other items restricted for hygiene reasons (where applicable)

3. Return Process

To initiate a return:

Contact our customer support team at [Insert Email Address].
Provide your order number, product details, and reason for return.
Follow the return instructions provided by our support team.
Securely package the item and ship it to the designated return address.

Customers may be responsible for return shipping costs unless the return is due to our error or a defective product.

4. Inspection and Approval

Once the returned item is received, we will inspect it to verify eligibility. We reserve the right to refuse returns that do not meet the conditions outlined in this policy.

You will be notified of the approval or rejection of your return request.

5. Refunds

If approved, refunds will be processed to the original payment method used for the purchase.

Refund processing may take 5–14 business days, depending on your payment provider and financial institution.
Shipping fees, handling charges, taxes, or other service fees may be non-refundable unless required by law.
Partial refunds may be issued when applicable.

6. Exchanges

Where available, eligible products may be exchanged for:

The same item if defective or damaged.
Another product of equal value, subject to availability.

Additional charges may apply for upgrades or price differences.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

Contact us within 48 hours of delivery.
Include photographs of the item, packaging, and shipping label.
We will review the claim and arrange a replacement, exchange, or refund where appropriate.